Together with the MoreHands team, we started off by evaluating and understanding the system, and making sure we all had clarity about what was happening and what was possible. Once we knew what the system was doing, we dove into Custom Development to resolve errors and build out the MoreHands platform.

That done, Salesforce was finally ready to function for all branches of the business. With the system implemented across MoreHands, we brought in a Salesforce Administrator to better understand needs from stakeholders, and make recommendations for improvements.

Now that their Salesforce instance was functioning and ready, MoreHands was finally able to act on their vision for the platform, and build new features on top of it. Together we implemented processes to improve customer satisfaction, employee experience, and internal operations. To name a few:

• Using FormAssembly, we integrated tip-giving into the client feedback form — by making this a one-step process, customers got a simpler experience, and employees started getting more tips.
• We created a custom employee app that integrates with Salesforce. Everything that was previously done on paper — employee schedules, instructions, time stamps, pay checks — is now accessible right in their phones.
• Customer reviews, too, are now sent directly to employees in the app. Using Google Translation API, we set up customer feedback to translate automatically into Spanish, the preferred language of the MoreHands cleaning crew.
• With Google Distance API, we were able to estimate accurate ETA's for cleaning teams, and automatically send ETA text messages — that means customers no longer have to make phone calls to find out when their team will arrive, and MoreHands now has a much more accurate way to estimate cleaning schedules.