MoreHands Maid Service is a family-owned business that provides cleaning and errand services across Texas. They needed a reliable Salesforce partner to help them build their business into the platform to provide better customer experiences and help streamline their internal operations. The main goal was to use efficient tech to offer an efficient service, so MoreHands can create more joy for their clients.
MoreHands makes life easier for busy Texans by running their errands and making sure they return to a clean, shiny home after a long day at work. They've been at it for over 20 years.
Back in 2018, the MoreHands team was trying to build their business into Salesforce, but they had gone through a series of frustrating experiences in the past with other technology partners, and as a result, their system was barely functioning.
They needed a partner to join their team, evaluate their Salesforce instance, untangle it, and open it up to possibilities of new features that would streamline their business operations. They also needed a team that was cost-effective and in their time zone.
Luckily, Modelit was a match — and a long-term technology partnership was born!
Together with the MoreHands team, we started off by evaluating and understanding the system, and making sure we all had clarity about what was happening and what was possible. Once we knew what the system was doing, we dove into Custom Development to resolve errors and build out the MoreHands platform.
That done, Salesforce was finally ready to function for all branches of the business. With the system implemented across MoreHands, we brought in a Salesforce Administrator to better understand needs from stakeholders, and make recommendations for improvements.
Now that their Salesforce instance was functioning and ready, MoreHands was finally able to act on their vision for the platform, and build new features on top of it. Together we implemented processes to improve customer satisfaction, employee experience, and internal operations. To name a few:
In it for
And best of all, MoreHands and Modelit have become long-term technology partners. Since we began, we've been able to work on all kinds of exciting projects together, including a custom mobile app for customers. Stay tuned to see what else comes from our collaboration!