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servicecloud, salesforce
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Service Cloud

Feature Showcase

Feature showcase

Sales Cloud

Services Cloud

Experience Cloud

Nonprofit Cloud

Revenue Cloud

Salesforce Platform

Einstein Analytics

CRM Analytics

Mulesoft

Marketing Cloud Account Engagement

Customer Data Platform

Slack

Salesforce Customer 360

Case Management

You can create, assign, and track cases for timely resolution and effective communication with customers. The platform also includes automation tools to route cases to the right agents based on skills, workload, or other criteria.

Omni-Channel Support

Handle customer interactions from various channels within a unified interface, ensuring consistent and personalized service. Don’t forget about the routing and prioritization features, allowing organizations to deliver the right support through the customer's preferred channel.

Knowledge Base

Agents can access articles, FAQs, and troubleshooting guides to quickly find answers and provide accurate resolutions. Then customers can search the knowledge base to find self-service solutions, reducing the need for agent assistance and improving customer satisfaction.

Service Analytics

Here your managers can monitor key metrics – like case resolution time, customer satisfaction scores, and agent productivity. These insights help identify trends, measure performance against service-level agreements, and make data-driven decisions.

What do you gain?

Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console
Better Customer Service
Top Case Management
Widespread Support
Empowerment
Sophisticated Data Analysis
Customizable Service Console

Success Cases

Services Cloud, Experience Cloud

Modelit Snapshot: How we secured sensitive data with Salesforce.

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Modelit Snapshot: How we facilitated the migration process from Hubspot to Salesforce.

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