Top 5 Features of Salesforce Winter ’20 Release

We’re excited for the upcoming Salesforce Winter ‘20 Release! Our team came up with a list of functionality that will change how our customers and partners will work, learn, and collaborate.

New Salesforce Mobile App

Build custom apps with ready-made or custom components, and change the look, feel, and functionality to make your data work for you. Lightning helps unify the Salesforce desktop and mobile experience with powerful navigation and AI-powered out-of-the-box functionality that improves productivity. The new Salesforce Mobile App makes it easier to access Salesforce on the go. 

https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_mobile.htm

Essentials Collection on AppExchange

Integrate the tools you use to run your business more efficiently, into one platform. The Essentials Collection now gives users the ability to connect popular tools like Dropbox, DocuSign, Mailchimp, ActiveCampaign, and more to their Salesforce instance. Look for the small business collection on the AppExchange.

Trailhead Live

Access free livestream and on-demand learning content on Trailhead Live. From Salesforce certification prep material to product webinars, Trailhead learners can now benefit from instructor-led learning anytime, anywhere.

Einstein Case Routing

Help customers resolve issues faster by automatically triaging cases with Einstein for Service Cloud. Einstein uses machine learning from past cases to predict and populate case fields. When the prediction meets the confidence threshold, Einstein automatically applies existing routing rules and gets the case in the hands of the right expert.

https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_einstein_case_class_automate.htm

Salesforce Content Management System (CMS)

Help digital leaders deliver beautiful and contextualized digital experiences to their customers, partners, and employees. The hybrid content-as-a-service Salesforce Content Management System can serve as a content hub for all Salesforce-powered touchpoints, as well as channels outside of the Salesforce ecosystem.

https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_networks_cms.htm?edition=&impact=

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